General Questions
1. HOW ARE APPOINTMENTS SET?
Appointments are set for morning (8am – 12pm), afternoon (12pm – 4pm) and evening (4pm – 8pm) hours with a 30 minute call ahead.
2. DO YOU OFFER WARRANTIES?
Yes. All repairs come with a 90 days part\material and one year marksmanship warranty.
3. CAN THE HANDYMAN CALL ME BEFORE COMING OUT?
Yes we will call you 30 minutes before coming to your home so your not stuck waiting for us.
4. WHAT IS YOUR PREFERRED WAY OF BOOKING?
We prefer if customers book using online appointment tool, but phone calls\emails are also welcome!
5. DO YOU OFFER WEEKEND SERVICE?
Yes, we have weekend service hours.
6. ARE YOU INSURED?
Yes, we carry 2M liability insurance.
7. HOW CAN I PAY?
We accept most major credit cards (including AMEX), Apple Pay, Google Pay, Interact Debit, E-transfer, Cash or Pay Pal.
8. WHAT ARE YOUR COVID-19 PRECAUTIONS?
Field technicians are fully vaccinated and wear mask indoors. Special cleaning and sanitizing policies were implemented to reduce risk of transmission.
9. IS THERE A CANCELLATION FEE?
Yes, cancellation fee of 75$ will be charged for all missed appointments.
Smart Thermostat Installation
1. SMART THERMOSTAT NEEDS WIFI?
The smart thermostat will work without the internet, but features and functionality will be very limited. It is recommended to have wifi internet available where the thermostat is being installed.
2. IS IT WORTH THE MONEY TO INVEST IN SMART THERMOSTAT?
Majority of smart thermostat manufacturers claim you will recoup the cost of purchase in two years.
3. IS THERE A REBATE PROGRAM?
If you are an Enbridge Gas customer, you can get a 75$ rebate if you use the discount code during checkout.
4. WHAT IS GEOFENCING?
Geofencing is a feature that allows users to get their devices to work every time users are close to their home. Enabling this feature creates an area around your home and whenever users enter this area then the geofence enabled thermostat will activate cycle. Geofencing is ideal for people who are in and out all day, or don’t follow a set schedule day-to-day.
5. WHAT IS C-WIRE?
The C wire, or “common wire” enables the continuous flow of 24 VAC power to the thermostat, but back in the old days, thermostats were simple on/off devices that didn’t need their own continuous power supply.
6. DO I REALLY NEED C-WIRE?
Yes, you should install a C-wire if you are upgrading to smart thermostat.
Even the popular Nest thermostat claims to work without a C-wire, there are some issues. Without a C-wire, the Nest gets its power from your heating or cooling system when it’s running. When it’s not running, the Nest still needs to get juice. It will “pulse” the heat wire, turning on the furnace for a moment to pull a bit of power to keep itself going.
In some systems, this is unnoticeable, but in others, the furnace responds as if being told to turn on and then immediately off. Not to mention this will drastically reduce your furnace PCB life expectancy (and it is very expensive to replace).
7. WHAT TO DO IF I DONT HAVE A C-WIRE?
- Run new wires between your furnace and your thermostat.
- Install “common maker”, which adds a 5th wire to your 4-wire setup
- Get a smart thermostat that’s designed to work with systems lacking a C-wire, like the ecobee3 (it has an adapter for C-wireless systems) or the Emerson Sensi (it doesn’t need a C-wire at all, can run on AA battery)
8. WHAT CAN SENSORS DO?
Smart Thermostat Sensors CAN do the following:
- Take a temperature reading from somewhere other than where your thermostat is located
- Switch between using the thermostat’s temp and the sensor’s temp reading according to a schedule
- Monitor the temperature of various parts of your home remotely via the app
9. WHAT CANT SENSORS DO?
Smart Thermostat Sensors CANT do the following:
- It doesn’t redirect heating or cooling
- It’s not a motion detector (NOTE: ecobee has a temperature + motion sensor)
- Doesn’t read sensors in aggregate
- Doesn’t measure air quality or humidity
Smart Lock Installation
1. SMART LOCK NEEDS WIFI?
Some smart lock will work without the internet, but features and functionality will be limited. It is recommended to have wifi internet available where the lock is being installed.
2. IS IT WORTH THE MONEY TO INVEST IN SMART LOCK?
Smart locks are a great way to enhance your comfort and add value to the property. Also worth mentioning smart locks are great help for short-term rentals.
3. WHAT IS GEOFENCING?
Geofencing is a feature that allows users to get their devices to work every time users are close to their home. Enabling this feature creates an area around your home and whenever users enter this area then the geofence enabled lock will activate lock\unlock. Geofencing is ideal for people who are in and out all day.
4. WILL YOU DRILL THE HOLES IN OUR DOOR?
Yes we can modify your door to fit the lock if required.
5. WILL YOU DRILL THE HOLE INTO A METAL DOOR?
Yes, this could be done. Please contact us for quote for metal door installations.
6. CAN YOU REKEY EXISTING LOCKS WHEN YOU INSTALL SMART LOCK?
No, unfortunately we are not equipped to cut the keys.
7. WHAT SMART DOOR LOCKS DOES WFH INSTALL?
We install all Smart Door Locks, both deadbolts and levers. We can also install any non-smart locks.
Handyman Services
1. Minor drywall repairs?
From a hole made by a door knob banging into your wall, to getting your bathroom in shape after a plumber has repaired your pipes hidden behind drywall, we have you covered!
2. Minor flooring repairs?
We can repair tile, laminate, vinyl, VCT, exotic and engineered hardwood. We also can help with issues related to baseboards.
3. Minor Plumbing Services?
For those small plumbing jobs that a licensed plumber may be overkill for, we can help you out. This includes replacing your toilet and changing out your dated kitchen faucet. Repair to any existing (roughed-in) plumbing fixture.
4. Minor Electrical Services?
Need to make some upgrades to your lighting? We can change out light fixture and switches/ outlets with ease. Even in hard to reach places. Repair to any existing (roughed-in) lightning fixture.
5. Minor roofing repairs?
Handyman comes equipped with ladders up to 28 ft long and has all required safety gear. We can provide quick fixes to damages siding or shingled roofs (we do not work with metal roofs)
6. Minor fence and deck repairs?
Any light carpentry can be done as per request, please kindly fill in the form below for more information of what is it you require to be done..
7. Door and window installations?
Anything related to doors and windows, hardware, locks and screens, etc. We’re also fully equipped to tackle awning and patio cover projects
8. Low-voltage electrical work?
Any work related to low voltage devices, including doorbells, CAT5 or Coax cabling, home monitoring systems, CCTV cameras, intercoms, satellite tv and cable, etc.
TV Wall Mounting
1. HOW LONG DOES IT TAKE TO MOUNT TV?
A basic TV mount job on drywall will take our tech less than 1.5 hours to do. Various factors can lengthen the duration it takes to finish the task, such as install on brick walls or dismount your existing TV. You can expect a more complex job to take around 2-3 hours to finish.
2. DO TV WALL MOUNTS LEAVE BIG HOLES?
Landlords may overlook small holes, but larger ones might cause concern when it’s time to move out. Good thing that the holes left behind by a properly-mounted TV will be small!
3. CAN YOU REPAIR WALL AFTER DISMOUNTING TV?
Yes, we can repair the wall, patch it up and paint. Please mention this when booking an appointment.
4. WHAT HEIGHT SHOULD I MOUNT MY TV?
As a rule, a 42” television should be mounted about 56 inches from floor to TV centre and a 70” television should be mounted about 67 inches to the centre of the screen. But of course, this preference could vary from person to person.
5. CAN YOU MOUNT A TV ON ONE STUD?
One stud mounts are very popular and also can be a great solution for installations in the corner.
6. HOW DO YOU MOUNT A TV WHEN STUDS ARE TOO FAR APART?
If the studs are too far apart, there are a couple options: We can use a piece of ¾” plywood and run it across the distance between the studs, securing that to both studs. You can also purchase a mount that is larger, to bridge the gap between the studs. We can also use heavy duty toggle bolts with at least one stud method.
7. ARE MOST TV MOUNTS UNIVERSAL?
Most wall brackets available are ‘universal’ so can be adjusted to fit a variety of different screen sizes. Before you buy a bracket make sure to check the screen sizes it claims to fit and also the maximum weight the bracket can hold – you don’t want your TV falling off the wall!
8. CAN YOU REUSE HOLES FOR TV MOUNT?
We can reuse them as long as both have the same spacing between the wall mount holes and they haven’t been stripped.
9. WILL YOU HALT AWAY OLD TV AND CLEAN UP AFTER?
Yes, we can halt away your old flat-screen TV at a nominal recycling fee of 25$. We will also make sure your place is clean and all packaging materials are removed and properly discarded.
10. IS IT OK TO RUN POWER CORD IN WALL?
In Ontario, it is not illegal to have a power cord in the wall but it’s against the building code requirements. This being said if a power cord and not in-wall rated cable is used, this will create problems with landlords, mortgage companies, warranties, and such. Under no circumstances we will be running power cords in-wall during concealment.
11. CAN YOU INSTALL NEW POWER OUTLET BEHIND TV?
No, installing a new power outlet will require hiring a licensed electrician and applying for a permit. Alternatively, we can install a power bridging kit at the same time as TV mounting, usually cheaper than visit of the electrician.
12. WIRE CONCEALMENT IN CONCRETE WALL?
It is not possible to in-wall conceal the wires in the concrete wall.
Garage Door Opener Installation
1. HOW LONG DOES IT TAKE TO INSTALL GARAGE DOOR OPENER?
A basic new garage door opener job on standard ceiling height will take our tech around 2.5-3 hours to do.
2. WHAT IS BASIC GARAGE OPENER INSTALLATION REQUIREMENTS?
- up to 8ft ceiling (extra for higher ceilings)
- standard single or double garage door (extra for custom doors)
- the garage door must be fully balanced and require no repairs
- the grounded power outlet must be already installed within reach and work as intended.
- for a basic wifi-enabled unit wireless signal needs to be reliable in the garage for the unit to work properly
3. WHAT IS INCLUDED IN THE BASIC INSTALLATION?
- Inspect the garage door, make sure it’s balanced and aligned.
- Open the unit box and take inventory.
- Assemble the rail.
- Fasten the rail to the motor.
- Install chain or belt.
- Hang the opener.
- Install the door bracket and arm.
- Install the electronics, connect remotes.
- Setup the unit for proper travel time.
- Test openers safety equipment.
- Setup app for wifi units.
4. CAN YOU INSTALL NEW POWER OUTLET FOR OPENER?
No, installing a new power outlet will require hiring a licensed electrician and applying for a permit.
5. HOW TO CHECK IF GARAGE DOOR IS BALANCED?
A properly balanced door will support itself and won’t move if you open it about halfway and let go. A door that’s out of balance is hard on the opener and would not hold position when raised halfway.
Click here for a video on how to check your garage door balance.
6. WHAT IF I ALREADY HAVE A GARAGE DOOR OPENER, BUT WANT TO ADD WIRELESS FUNCTIONALITY?
Please kindly let us know what is your garage opener model and we will be able to find a solution to add wireless functionality without the need to replace the whole unit (usually at a much lower cost too).
7. WHAT IF I ALREADY HAVE A GARAGE DOOR OPENER, BUT WANT IT TO BE REPLACED?
If you are upgrading your door opener, we can offer 45$ discount on installation cost as we can reuse angles and header bracket support, passing savings to you.
8. WILL YOU CLEAN UP AFTER JOB IS DONE?
We will make sure your place is clean and all packaging materials are removed and properly discarded.
9. HOW MUCH POWER DO I NEED?
The general rule of thumb, go with a 1/2 hp garage door opener for a single garage door or a double door and 3/4 hp for a door that has a wood or faux wood overlay (they can be heavy!).
Openers have a limited opening speed, so installing an opener with a higher horsepower won’t open your door any faster.
10. WHAT ARE THE DIFFERENT DRIVES?
Garage door openers come with a chain drive or belt drive.
Chain drives are the least expensive, but they’re loud. Great choice for stand alone garage.
Belt drives are the quietest, making them the best choice if you have built-in garage. They’re also the most expensive.